Privacy Policy
Last updated: 31 March 2026
1. Information We Collect
When you visit our website or place an order, we may collect:
- Personal Information: Name, email address, phone number, shipping address, billing address
- Payment Information: Processed securely through Razorpay — we do not store your card details
- Device Information: Browser type, IP address, device type (for analytics and improving your experience)
- Usage Data: Pages visited, time spent, products viewed (via cookies and analytics tools)
2. How We Use Your Information
- To process and fulfill your orders
- To send order confirmations, shipping updates, and delivery notifications
- To respond to customer service requests
- To improve our website, products, and services
- To send promotional offers and new drop alerts (only if you opt in)
- To prevent fraud and ensure platform security
3. Payment Security
All payments are processed through Razorpay, a PCI DSS Level 1 compliant payment gateway. We never store, collect, or have access to your credit/debit card numbers or UPI PINs. All transactions are encrypted with industry-standard SSL/TLS encryption.
4. Data Sharing
We do not sell, trade, or rent your personal information. We may share data with:
- Shipping Partners: To deliver your orders (name, address, phone number)
- Payment Processors: Razorpay, for processing payments
- Analytics Providers: To understand usage patterns (anonymised data)
- Legal Authorities: If required by law or to protect our rights
5. Cookies
We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse website traffic. You can manage cookie preferences through your browser settings.
6. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Order data is retained for a minimum of 8 years as required under Indian tax and commercial law.
7. Your Rights
You have the right to:
- Access, correct, or delete your personal data
- Opt out of marketing communications at any time
- Request a copy of your data
- Withdraw consent for data processing
To exercise any of these rights, contact us at the details below.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- 📧 Email: support@thekage.in
- 📱 WhatsApp: Available on our Contact page